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Frequently Asked Questions
Booking Your Tour
Why should I book an independent cruise excursion, apart from the cruise line?
If you prefer smaller group sizes, not feeling like you are being herded from A to B and experiencing more authentic excursions led by locals than booking an independent cruise excursion is the choice for you. Generally, prices will be 10-40% cheaper than booking through the cruise lines, but most people find the real value comes in the smaller, more intimate experience.
What is your cancellation policy?
We allow cancellations up until 24 hours before your schedule tour departure time for most tours. There are no refunds issued for cancellations inside of 24 hours. Any tours requiring 48 hour cancellation will be cleary noted in the tour description.
Can I combine a Roatan zipline tour with another activity?
While Roatan, Honduras ziplines make for an exhilarating day out on their own, you can combine it with another activity, if you’d like to. We recommend adding a visit to a sloth and monkey hangout, where you can cuddle the native animals, or if you have a thirst for more adventure, you could add an ATV or dune buggy tour.
The tour I want isn’t showing availability.
If the tour you are interested in is not showing availability on our website, please contact us to speak with an agent as we may still be able to accommodate you.
Can I go on a snorkeling excursion if I’m visiting Roatan on a cruise?
Yes, cruise visitors are in an ideal position to enjoy a Roatan snorkeling excursion, as tour operators will collect you from right outside your cruise terminal - whether that’s Mahogany Bay or Coxen Hole Cruise Port - and drop you back afterward. The tours we offer all come with a ‘Back to Ship’ guarantee, so you don’t need to pay a moment’s thought to getting back in time for departure.
Is Roatan Honduras suitable for families?
Yes, there’s something for everyone to enjoy, with Roatan excursions aplenty. Kids will love splashing in the ocean and building sandcastles on the beautiful beaches, while Mom and Dad relax and sip on a cocktail. Grandma and Grandpa can indulge in some sightseeing on a relaxing guided tour of the island. Together, the family can enjoy boat trips and food tours, and the more adventurous members can try out some speedy zip-line tours.
What is Roatan famous for?
Roatan is famous for a couple of things. First, its main claim to fame is its long stretch of the Mesoamerican Barrier Reef, which is one of the healthiest and most beautiful coral reefs in Central America. This makes for incredible snorkeling and diving. The second thing is its glorious beaches, blessed with fine, white sands and turquoise ocean. But it has so much more to offer. It’s also home to Garifuna people whose culture famously celebrates rhythm and dance, as well as oodles of wildlife, and food traditions celebrated in its Caribbean rum cakes, flavored rums, and much more.
What can you do in Roatan Honduras?
Roatan provides the opportunity for some real adventures. If you’re ever dreamt of cuddling up with a sloth, snorkeling in crystal clear waters, or learning how to make chocolate - well, you’re in luck! You can plan a bespoke guided tour of the island, visit traditional Garifuna communities, or - if you want to give something back to the community - you can volunteer on the island. There really is something for everyone.
Preparing For Your Tour
When is the best time to do a Roatan ATV tour?
ATV tours run all year round in Roatan. If the weather is particularly bad, some areas may not be accessible, but your guide will make sure you still see the best parts of the island on your excursion.
What is the best time to visit Roatan for diving?
Generally, it’s advisable to dive in Roatan outside of the rainy season (October to January). Although rain won’t necessarily affect the quality of dives, the torrential downpours can dampen the mood when you’re out of the water. However, if the weather doesn’t bother you, Roatan’s ocean is warm all year round, so you can dive any time you like. A springtime visit from February through April will increase your chances of spotting whale sharks, which pass through the waters around Roatan at this time of year and are most commonly seen off the nearby island of Utila.
I don't have a confirmation email.
Once you have booked your tour and we have received all of the necessary information from you, you will be emailed a confirmation with a voucher attached. The voucher is what you need to print and take with you, or have pulled up on your phone, as it contains your detailed meeting instructions. If you have not received a confirmation email, please make sure that we have received all of the necessary information from you. Many tours require additional sizing information before we can officially confirm the booking. For these tours, submitting payment does not confirm your booking, we need all of the necessary information before we can book your tour. Please log into your account or contact us to finalize these details. If you have submitted the required information and still have not received this confirmation, please contact us.
Will the trip still operate if it is raining?
Our tours operate rain or shine. The wet season typically takes place during May - October and rain can quickly come and go throughout the day. Always be prepared for rain!With that said, safety is our guide’s first priority and if weather conditions are unsafe, the trip will be canceled and we will provide a refund. This typically only happens with boat tours and we will notify as quickly as we can when we suspect a tour may be canceled due to weather.
What if my tour is canceled due to weather?
When a tour is canceled due to weather, your guide will contact you via cell phone. If they are not able to reach you, they will be at the meeting location to inform you that the tour cannot operate due to weather conditions. Our tour operators notify us within 24 hours of the tour being canceled, at which time we issue the refund. The refund can take 5-10 days to show up on your credit card statement.
Is it easy to get around Roatan Honduras?
There are plenty of taxis in Roatan, and a water taxi links up the popular West End and West Bay areas, so independent travel is definitely possible in Roatan. But by far the easiest way to get around the island is on a guided island tour, where all the transport between your chosen attractions will be included.
What is the difference between an ATV and a dune buggy?
There are several differences between ATVs and dune buggies, including:* ATVs are generally for solo riders, whereas dune buggies are multi-person vehicles* Dune buggies are more lightweight than ATVs* Your riding position on an ATV is higher than in a dune buggy, where you’re usually sitting quite low to the ground* Dune buggies are faster* ATVs are more suited to rugged terrain
What is there to see in Roatan?
There are so many things to see when you take a tour in Roatan, Honduras. Some of the best are:* Visiting the undeveloped beaches of Roatan’s eastern and northern coastline* Exploring the jungle landscape on an ATV tour* Strolling around West End and West Bay, soaking up the Caribbean atmosphere, and enjoying the many restaurants and bars* Marveling at Roatan’s native wildlife, which includes sloths, iguanas, monkeys, and tropical birds* Roatan’s zip line courses provide amazing views down through the forest canopy, as well as across the island
My child is just below the required weight/age restriction. Can they still attend?
Due to safety regulations, many of our tours are strict on the requirements. There are some exceptions, so please make sure to speak with an agent about the tour you are interested in.
Do you provide food?
Many of our tours provide food, ranging from light snacks to feasts. These details are mentioned on the individual tour pages. Additionally, many can accommodate dietary restrictions, but make sure to let us know ahead of time. Check out our tours that focus on local food & drinks!
What type of boat tours are available in Roatan?
There are a number of Roatan boat tours available, but by far the most popular are glass bottom boat tours on the ocean and canoe trips through Roatan’s mangroves, which both offer unique ways of exploring the waters in and around Roatan.
Are sloths in Roatan treated well?
Yes, all the sloths in Roatan’s sanctuaries and animal parks are treated very well. Members of staff are knowledgeable about the animals, they treat them kindly and with care, and the number of human interactions is limited each day to ensure the sloths have plenty of rest. Living in a sanctuary protects sloths from being hunted, which was traditionally a problem in Honduras.
Do you offer discounts for booking multiple tours?
You bet! We're happy to offer up to a 10% discount when you book 2, 3, 4+ tours with us on your cruise or destination vacation. Please email us to get your multi-tour discount.
What is Book Now/Pay Later?
The Book Now, Pay Later option requires a 5% non-refundable deposit at the time of booking. You will see this option during checkout. The remaining balance is automatically processed two days before the date of the first tour on your invoice. You will receive an email reminding you of this payment five days beforehand. You must contact us before this date if you need to update your payment method. If your card is declined, your reservation will be canceled.
Can I pay in cash?
We require payment at the time of booking and do not accept cash. We accept all credit cards including American Express.
Should I tip my guide?
Your driver and guides do appreciate tips if they have provided an excellent service. This is entirely up to you.
Do you offer a refund if our cruise ship doesn't come to port?
Yes, if your cruise doesn't come to port or an excursion is cancelled due to weather you will receive a refund.